These Terms and Conditions apply to https://mindfulearthcollective.co.uk (“the website”), operated by MindfulEarth Collective (“we”, “us”, “our”).
Please read these Terms carefully before using our website or purchasing any products or services from us.
By accessing or using the website, you agree to be bound by these Terms.

1. Definitions

• Website – refers to https://mindfulearthcollective.co.uk
• User, you, your – any visitor, customer, or individual using the website
• Products – any goods offered for sale on the website
• Services – any digital or informational services offered on the website.

2. Scope of These Terms

These Terms apply to:

• Browsing and use of our website
• Purchasing products via our WooCommerce shop
• Interaction with our content, membership features, and account services
• Any communication or transaction conducted through the website

Separate policies—such as our Privacy Policy, Cookie Policy, and Refund & Returns Policy—supplement these Terms. In case of conflict, those policies take precedence with respect to their subject matters.

3. Use of Our Website

You agree to use the website only for lawful purposes and not to:

• Engage in fraudulent activity
• Disrupt website functionality
• Attempt to gain unauthorized access to servers or data
• Misuse content, trademarks, or intellectual property

We may suspend or restrict access if misuse is detected.

4. Accounts & Registration

To access certain services (e.g., membership areas, order history), you may need to create an account.

You agree to:

• Provide accurate and truthful information
• Keep login credentials confidential
• Notify us immediately of any unauthorised use

We reserve the right to close accounts that violate these Terms.

5. Products, Pricing & Availability

All product details, including pricing, availability, and descriptions, are subject to change at any time without notice.

We reserve the right to:

• Modify product offerings

• Limit quantities

• Reject or cancel orders for valid reasons (e.g., payment failure, stock issues)

Prices include or exclude VAT as specified at checkout.

6. Orders & Contract Formation

When you place an order, you will receive an order confirmation email. This email acknowledges receipt but does not constitute acceptance.

A binding contract is formed only when we dispatch your order.

We may refuse an order if:

• The product is unavailable
• Payment cannot be processed
• Fraud is suspected
• Shipping restrictions apply

7. Payment

Payments are processed securely through trusted third-party providers (e.g., Stripe).

By completing checkout, you confirm that:

• You are authorised to use the selected payment method
• All payment details provided are accurate

We do not store full payment card details on our servers.

8. Shipping & Delivery

Delivery times vary depending on destination, courier, and product availability.

We are not responsible for:

• Delays caused by couriers or customs

• Incorrect delivery information provided by the customer

8.1 Supplier Fulfilment & External Delays

Many of our products are fulfilled and shipped directly by our external supplier.

As a result:

• Processing and shipping times may vary

• Delays may occur due to circumstances outside our control (supplier delays, raw material shortages, production issues, courier delays, customs bottlenecks)

While we will always do our best to keep you informed, such delays do not constitute grounds for cancellation or refund unless required by law.

Shipping information and estimated times are available on our website.

9. Returns, Refunds & Cancellations

Your rights under UK consumer law remain protected.

9.1 Made-to-Order Products (No Cancellation or Refunds)

Most items sold on our website are made to order.
Under UK consumer regulations, made-to-order and customised goods are exempt from the 14-day cancellation period.

Therefore:

• Orders cannot be cancelled once placed

• Refunds are not available unless the product is faulty or not as described

9.2 Faulty or Defective Products
If you believe your item is faulty:

• Contact us as soon as possible

• Provide clear photos and a description of the issue

• We will liaise with our supplier to investigate the problem

Faulty item claims must be verified and approved by the supplier before any refund or replacement can be issued.

9.3 Items Not Eligible for Refunds or Returns

• Made-to-order items

• Personalised or customised products

• Items returned used, damaged, or without packaging

Please refer to our Refund & Returns Policy for full details.

10. Intellectual Property Rights

All content on the website—including images, branding, graphics, text, and designs—is the intellectual property of MindfulEarth Collective or our licensors.

You may not:

• Copy, reproduce, distribute, modify, or exploit content
• Use our intellectual property for commercial purposes without permission

11. User-Generated Content

If you submit content (e.g., reviews, comments), you grant us a non-exclusive, royalty-free licence to use, display, and distribute it for purposes related to the website.

You confirm that:

• You own the content
• It does not infringe any third-party rights
• It is not unlawful or harmful

12. Privacy & Cookies

Your use of the website is subject to our:

• Privacy Policy
• Cookie Policy (the one you provided as the basis)

These documents explain:

• How we collect, process, and store personal data
• Your rights under GDPR
• How cookies and tracking technologies are used

By using the website, you consent to data practices described in these policies.

13. Third-Party Services & Links

We may use third-party integrations such as:

• WooCommerce
• Stripe
• Google Analytics
• Jetpack
• Cloudflare
• Social media sharing tools

These third parties may collect information in accordance with their own privacy policies.

We are not responsible for the content or actions of external websites linked from ours.

14. Limitation of Liability

To the fullest extent permitted by  UK law, we are not liable for:

• Indirect, incidental, or consequential losses
• Loss of profits, data, or business
• Errors, interruptions, or inaccuracies on the website

Nothing in these Terms excludes liability for:

• Fraud
• Death or personal injury caused by negligence
• Consumer rights under applicable law

15. Force Majeure

We are not liable for delays or failures caused by events outside our reasonable control, such as:

• Natural disasters
• Strikes
• Power outages
• Internet failures
• Regulatory changes

16. Governing Law & Jurisdiction

These Terms are governed by the laws of the United Kingdom.

Any disputes will be resolved in the courts of the United Kingdom, unless EU consumer law provides you with the right to bring action in your country of residence.

17. Changes to These Terms

We may update these Terms periodically.
Updates will appear on this page with a revised “Last Updated” date.

Continued use of the website after updates constitutes acceptance of the new Terms.

18. Contact Information

For questions about these Terms, please contact:

MindfulEarth Collective
Cambridgeshire
United Kingdom
Email: mindfulearth@tylerstrouvailles.com
Website: https://mindfulearthcollective.co.uk